Claims + Returns

Most Canvas Home products are handcrafted. As such, there may be slight variations in size, color, texture and/or finish. These are not considered flaws. Please examine your order upon arrival for any discrepancies. Any shipping-related damage or loss must be claimed by consignee with carrier. All other damages or shortages must be reported, with photographic evidence, to Canvas Home within seven (7) business days of receipt of goods in order for a claim to be honored. Credit for damaged products will be honored only if the original packaging is retained for inspections and images of damaged items are sent to canvas home. 

A 20% restocking fee will be charged on returns for any reason other than damage, manufacturer defect or manufacturer error. No returns will be accepted with a Canvas Home return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. Returns must be received within 30 days of initial purchase. A credit memo will be issued for the items returned, less 20% restocking fee.

For international customers, we cannot provide replacements for damaged items and can only offer a credit that can be used for future orders or a refund to original payment form. 

Please direct all queries to:  claims@canvashomestore.com

 

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