Most Canvas Home products are handcrafted. As such, there may be slight variations in size, color, texture and/or finish. These are not considered flaws. Please examine your order upon arrival for any discrepancies. Any shipping-related damage or loss must be claimed by consignee with carrier. All other damages or shortages must be reported, with photographic evidence, to Canvas Home within seven (7) business days of receipt of goods in order for a claim to be honored. Credit for damaged products will be honored only if the original packaging is retained for inspections and images of damaged items are sent to canvas home.
A 20% restocking fee will be charged on returns for any reason other than damage, manufacturer defect or manufacturer error. No returns will be accepted with a Canvas Home return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. Returns must be received within 30 days of initial purchase. A credit memo will be issued for the items returned, less 20% restocking fee.
For international customers, we cannot provide replacements for damaged items and can only offer a credit that can be used for future orders or a refund to original payment form.
Orders are shipped FOB New York. Standard Shipping rates apply to all orders, including international orders. International accounts may use other freight forwarders if prior arrangements have been made. All backorders over $25.00 will be charged actual shipping costs. Freight carrier is subject to change without notice. Special routing information must be specified at the time an order is placed. Special handling requests are subject to extra charge. Due to the nature of our products, some items will be shipped in oversized cartons, which may result in higher freight costs. canvas home does not drop ship or ship C.O.D. We accept shipping accounts on a case by case basis.
Orders that have been confirmed will be shipped as outlined in the order confirmation. It is the customers' responsibility to notify canvas home if they would like to make any changes to their order prior to shipment. Failure to notify canvas home of any changes prior to shipment resulting in the refusal of the shipment will incur a 20% restocking fee.
*Please Note* The cost of goods does not include shipping and handling charges.